Orders and payment
Is payment secure?
Yes. Payment is fully handled by Shopify with SSL encryption. We never have access to your card details.
Can I change or cancel my order?
Yes, as long as it has not shipped. Email us as soon as possible at ebonease2026@gmail.com.
Shipping
How long does delivery take?
Allow 1 to 3 days for preparation, then 7 to 15 business days for standard delivery. For a fixed-date event, order at least 3 weeks ahead. All about shipping.
Is shipping free?
Yes, in France, from €65 with standard shipping.
How do I track my parcel?
A tracking number is emailed to you as soon as your order ships.
Sizes
How do I choose the right size?
See our size guide. If in doubt, choose the next size up.
Returns
Can I return an item?
Yes, you have 14 days after delivery to change your mind. See the return process.
My item is damaged, what should I do?
Email us a photo and we will arrange an exchange or refund.
Care
How do I wash a tulle dress?
Hand wash in cold water with mild soap, do not wring, then dry flat. Avoid the tumble dryer and ironing directly on tulle.